Salesforce has acquired the AI voice assistant startup Tenyx to enhance the interactivity of its customer service system and meet user needs through a natural and smooth conversational experience. Tenyx's technology has been applied in various fields such as e-commerce, healthcare, and hospitality, and will become an essential part of Salesforce's customer service system. The transaction is expected to be completed by October 31, 2024, with the Tenyx team joining Salesforce to continue product development. The acquisition aims to leverage AI fully.

LG will showcase its first smart home hub ThinQ ON at the IFA 2024 technology fair. This hub integrates artificial intelligence technology, allowing it to connect and control LG appliances and third-party devices, supporting Thread, Matter, and Wi-Fi. The ThinQ ON features a compact and rounded design, doubling as a smart speaker with an integrated LG AI voice assistant that can understand natural language, interpret context, and learn user preferences to provide a personalized experience. The device is powered by a self-developed AI chipset and supports Matter certification.

LG announced the launch of its first dedicated smart home hub - ThinQ ON - ahead of IFA 2024. This compact, round white hub functions as a smart speaker and is equipped with an AI voice assistant. ThinQ ON uses advanced AI technology to control LG appliances and other smart home devices via Matter, Thread, and Wi-Fi connections, allowing for monitoring of device usage and personalized adjustments. Its Matter certification ensures compatibility with various network connections and compatibility with LG and third-party devices, enhancing the user experience.

Amazon Web Services (AWS) has recently launched a chat tool named Amazon Q aimed at users of its contact center service, Amazon Connect. Amazon Q acts like an AI assistant, allowing users to ask business-related questions using their own data, and it can display relevant information. Q can answer specific questions about the use of AWS, as well as recommend the best AWS services for projects. Each instance of Amazon Q varies based on the integrated services.